Terms and Conditions

1. Who we are and how to contact us

Vakeel CMS is a trading name of Vakeel Ltd, a company registered in England and Wales (company number 17346646), registered office 128 City Road, London, United Kingdom, EC1V 2NX. You can contact us at contact@vakeelcms.com or 07951 559334.

2. Definitions

• Service means the Vakeel CMS software and related services made available to you.
• Customer Data means the data you and your users put into the Service, including matter, document and billing information.
• Order means the plan, user numbers and fees you sign up to.

3. Agreement to these terms

By using the website or the Service you agree to these terms. If you are entering into them for a firm, you confirm you have authority to bind that firm. Where you have signed a separate order form or master agreement with us, that document takes precedence if it conflicts with these terms.

4. The service and licence

Subject to these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Service for your firm during your subscription. The Service is legal practice technology. It is not a law firm and does not provide legal advice. You remain responsible for your professional obligations and for the accuracy of anything you draft or file.

5. Accounts and security

You are responsible for keeping login credentials secure, for the activity of your users, and for the accuracy of your account details. Tell us promptly if you suspect any unauthorised access.

6. Acceptable use

• Do not use the Service unlawfully or to store unlawful content.
• Do not attempt to breach or test its security without our written permission.
• Do not resell or provide the Service to third parties except your own clients as intended.
• Do not overload, disrupt or reverse engineer the Service.

7. Customer data and your responsibilities

You own your Customer Data. You grant us the limited rights needed to host and process it to provide the Service. You are responsible for having a lawful basis to process the personal data you upload and for the instructions you give us. Our handling of personal data is described in our Privacy Policy and, where applicable, a data processing agreement.

8. Fees, trials and renewals

Free trials require no card and are provided as is. Paid plans are billed as set out in your Order, in advance and, unless stated otherwise, annually. Fees are exclusive of VAT or GST where applicable. Subscriptions renew for the same term unless cancelled before renewal. Late payment may lead to suspension after notice.

9. Intellectual property

We and our licensors own all rights in the Service, the website and their content. You own your Customer Data. Feedback you give us may be used to improve the Service without obligation to you.

10. Third party services and integrations

The Service may connect to third party tools such as email, accounts, payment and e-signature providers. Your use of those tools is governed by their own terms, and we are not responsible for them.

11. Confidentiality

Each party will keep the other party confidential information secret and use it only to perform under these terms, except where disclosure is required by law.

12. Warranties and disclaimers

We will provide the Service with reasonable skill and care. To the extent permitted by law, we exclude all other warranties, whether express or implied, including fitness for a particular purpose. The website content is provided for general information.

13. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, and our total liability in any twelve month period is limited to the fees you paid in that period. You are responsible for keeping your own records as required by your professional rules.

14. Indemnity

You will indemnify us against claims arising from your unlawful use of the Service or your breach of these terms.

15. Suspension and termination

Either party may terminate for material breach that is not remedied within a reasonable period. We may suspend access to protect the Service or for non-payment after notice. On termination you can export your Customer Data for a reasonable period, after which we may delete it in line with our retention practices.

16. Changes

We may update the Service and, on reasonable notice, these terms. If a change materially reduces the Service, you may cancel the affected subscription.

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory local law provides otherwise for your firm.

18. Notices

Legal notices to us should be sent to contact@vakeelcms.com and to Vakeel Ltd, 128 City Road, London, United Kingdom, EC1V 2NX. We will send notices to the contact details on your account.